First Impressions: A Well-Structured Ecosystem

KumoVet is presented as part of a broader product family that includes platforms like KumoDent and Aoikumo. This shared infrastructure could benefit users with overlapping practice types or expansion plans. On the surface, the website is easy to navigate, with a clean structure and core categories explained at a high level, from appointments and invoicing to customer management and reports.

Confirmed Features (From Publicly Available Info)

Here’s what we could confirm from the official website, support articles, and documentation:

Core Clinic Operations

• Online appointment scheduling

• Digital customer and pet records

• Payment collection and invoicing

• Product and service categorization

• Cloud access from multiple devices

• General report generation (sales, inventory)

Booking Tools

• Appointment calendar with color-coded status indicators

• Appointment history viewable per customer

• Booking rescheduling and cancellation tools

• Integration with optional online booking widget (requires configuration)

Finance & Billing

• Sales tracking and itemized billing

• Credit note issuance

• Quotation creation and conversion

• Invoice filtering by date range

• SST-ready invoice structure

• MyInvois integration available - but as a paid RM500 add-on

Inventory Management

• Inventory listing and stock adjustments

• Supplier database with purchase details

• Expiry date and batch tracking for products

• Low stock notifications

• Consumable tracking and product bundling

Areas That Could Be Clarified

While KumoVet seems strong in general clinic functions, there are several areas where the platform could either improve or clarify what’s available particularly for the veterinary context.

Veterinary-Specific Gaps

From what’s publicly shown, some common veterinary workflows don’t seem to be supported at this time. For example:

• Patient queue & inpatient workflow: There’s no visible system for real-time patient queueing or inpatient tracking, which many veterinary clinics use to monitor case flow throughout the day.

• Shared pet ownership: Some clinics may need to assign multiple owners to a single pet but there’s no indication this is supported.

• Fractional vet dispensing units: Many vet clinics dispense medications in partial units (e.g., 0.5 tablets, 0.2ml doses). There’s no mention of support for this level of granularity in product dispensing.

If these are important to your clinic, it’s worth asking the KumoVet team directly about their roadmap or available workarounds.

E-Invoicing as a Paid Add-On

KumoVet does support Malaysia’s MyInvois e-Invoicing system, but access to this feature is priced at RM500, based on the platform’s official documentation. For a feature that is now required by law, the additional cost may raise questions for some clinics.

Limited Public Feedback

At the time of writing, we found just one Google review available for KumoVet. It was positive, but there’s not enough feedback available to assess long-term performance, support quality, or reliability in veterinary settings.

Similarly, the website does not showcase any named clinic case studies, success stories, or onboarding examples. It’s unclear how widely the platform is used by vet clinics specifically, or whether it was initially built with vets in mind.

Who Might Find It a Good Fit

• Clinics already using other products in the Kumo ecosystem (e.g., KumoSan)

• General practices with less complex workflows

• Clinics that don’t require deep vet-specific features (yet)

Final Thoughts: Still Growing Into the Veterinary Space

KumoVet offers a stable foundation for clinic operations, especially for practices already familiar with the broader Kumo ecosystem. The platform covers most of the general needs you’d expect from a digital system, and the presence of structured documentation is a plus.

But for veterinary clinics, especially those with complex inpatient workflows, medication protocols, or specific operational quirks, some gaps are still visible. Whether or not those gaps are dealbreakers will depend entirely on your clinic’s size, specialty, and expectations.

We’d recommend that interested clinics request a live walkthrough and ask direct questions about the features that matter most to them, particularly around inventory units, hospitalization tracking, and future support for vet-specific SOPs.