A Local System with an Ecosystem Angle

PetotumVET is part of a broader pet care ecosystem developed by Petotum, a Malaysian startup with ambitions to connect veterinary clinics, pet owners, groomers, boarders, and even insurers through a unified digital experience. PetotumVET is their offering for veterinary practices, aiming to digitise clinical operations while syncing with the wider Petotum platform.

While the overall idea is ambitious, there isn’t a lot of in-depth information available on PetotumVET’s website itself. So, what we do know is limited to what they’ve shared publicly, and some things still need clarification if you’re evaluating it seriously.

What We Can Confirm from PetotumVET’s Website

Key Features Mentioned:

• Medical Records: Clinics can manage patient files, with a focus on digital pet profiles and continuity of care.

• Invoice Generation: Bills are linked to treatments and can be issued digitally.

• Inventory Tracking: Clinics can manage supplies and medication, though the depth of this module isn’t specified.

• QR Order & Pay: Based on their marketing visuals, PetotumVET supports QR-based payment workflows, allowing pet owners to make digital payments easily.

• Instant Sales Reports: The system appears to generate basic reporting related to transactions and revenue.

• Vet Clinic Appointment Scheduling: Shown in visual material as available in the "Vet Module", suggests that online or digital scheduling is supported, but not necessarily 24/7.

• Pet Owner Link: Each pet gets a “Digital Pet ID,” and clinics can connect with pet owners through the Petotum App.

• Multi-Device Access: It’s cloud-based and works across devices.

There’s no public mention of advanced functionality like hospitalization modules, surgical logs, or lab integrations. It’s unclear whether these are available or planned.

What’s Unique: The Petotum Ecosystem

PetotumVET doesn’t operate in isolation. It’s linked to:

• Petotum App (for Pet Owners) = lets pet parents manage records, book services, and potentially share data with clinics.

• PetotumBIZ (for Groomers & Boarders) = builds the other half of the marketplace.

In promotional material, features like Pet Hotel Management and Pet Grooming Management are highlighted, these may be more relevant to clinics that also offer boarding or grooming services, or clinics working in partnership with external providers on Petotum’s platform.

Pricing and Transparency

The only pricing information visible on their website is at the very bottom:

RM120/month per clinic.

There’s no mention of setup fees, training costs, or enterprise plans. If you’re a multi-branch clinic or looking for onboarding support, you’d likely have to contact their team directly.

Support and Language

The platform seems to support English and Bahasa Melayu, at least across the broader Petotum ecosystem. There’s a help center and a chat button, but there’s no public SLA (service level agreement) or support hours listed on the PetotumVET page. So again, this is something worth asking if support responsiveness is important to your clinic.

A Note on Insurance

Petotum previously partnered with Etiqa to launch a veterinary insurance pilot called PAWer Insurance, which included a panel of clinics using PetotumVET. That initiative is no longer accepting new policyholders, and there’s no active mention of insurance workflows on the PetotumVET website now.

Still, it shows the platform’s potential for integration with financial or third-party systems. Whether that’s continuing in 2025 is unclear.

Is PetotumVET the Right Fit for Your Clinic?

PetotumVET, a clean-looking system, built in Malaysia, with an ecosystem mindset that goes beyond just managing records and bills. It may be best suited for smaller or mid-sized clinics that want an all-in-one tool without the complexity of enterprise software.

That said, there wasn’t much to go off from their website in terms of depth, so if your clinic needs things like e-Invoicing readiness, hospitalization tools, or structured onboarding, you’ll want to speak directly with their team.

At RM120/month, it’s competitively priced, and for clinics that value integration with pet owner tools or a shared ecosystem, PetotumVET could be a solid local option to explore.