A Platform with Veterinary Support, But Not a Veterinary Platform

XHealth/Doctor Assist, a system designed to support a wide range of healthcare sectors including general practice, dentistry, physiotherapy, and more. Veterinary is one of the industries listed on the website, and there is a dedicated veterinary landing page.

However, it’s worth noting that the veterinary section itself is relatively minimal. At the time of writing, the page presents just a few short contents and no detailed product breakdown specifically showing how the platform adapts to veterinary clinic workflows.

This makes it hard to gauge how much depth the veterinary-specific offering really has, especially when compared to platforms that were purpose-built for animal care from day one.

Core Capabilities: What We Can Confirm

XHealth’s website highlights a number of core clinic features that likely apply to vets as well. These include:

• Appointment scheduling and calendar management

• Patient and client recordkeeping

• Invoicing and payment tracking

• Communications

• Reports and analytics dashboards

These are all essential functions that any clinic, medical or veterinary, would expect. But beyond this general list, it’s not clear how the system adapts to the particular needs of a veterinary practice.

What’s Missing From Public Info (at Time of Review)

While the platform may very well include more advanced or niche veterinary tools, several areas commonly found in dedicated veterinary systems were not referenced on the website. Specifically, we found no mention of:

• Inpatient or queue-based workflows - no indication of a live patient queue or a system for tracking outpatient vs. inpatient statuses

• Pet transfer between branches - unclear if records can be moved between locations without data loss

• Shared pet ownership - no mention of how multiple owners for a single pet (common in equine or foster care) are managed

• Package management - it’s not clear if clinics can build bundled service packages (e.g., neutering + overnight stay)

• Treatment plans (SOP templates) - no evidence of standardized care pathways for common conditions

• Precise vet-specific dispensing units - no mention of fractional dosing (like 0.2ml or half-tablet units) which are often required in veterinary medicine

• Custom bundle management for services or medications - a feature often used for upselling preventive care or simplifying billing

• Pricing model - no public pricing is listed or tier breakdown visible

• Database export costs - some users have noted that exporting records may require an extra fee, but we could not verify this directly from the website

Again, we’re not saying the platform lacks these, only that this information isn’t available publicly. Clinics interested in these features would likely need to confirm them during a demo session.

The Tone of the Website: Corporate and General

One thing that stood out during our research is that the veterinary section of the website feels more like a marketing placeholder than a fully fleshed-out product page. There’s no demo, no videos, and very little narrative explaining how the system supports veterinary-specific scenarios. Most pages link to a general contact form without much detail to evaluate on your own.

It’s not necessarily a red flag, many companies opt to gate their details behind sales calls but it does make it harder to assess whether XHealth is purpose-built for veterinary workflows or simply adapted from human healthcare templates.

What We’d Recommend Before Reaching Out

If you’re a vet clinic owner or manager evaluating XHealth, you may want to prepare some specific questions to ask during your product demo, such as:

• Can you show how inpatient animals are tracked day-to-day?

• How are medication dosages customized for small vs. large animals?

• Is there any automation for vaccination schedules or reminders?

• How does the system handle multiple pet owners or foster networks?

• Are there built-in treatment plans, or do we need to create our own from scratch?

• What’s the cost for exporting records if we decide to switch in future?

These will help clarify whether X-Health is just compatible with vet use.

Final Thoughts: Strong General System, Limited Vet Transparency

XHealth looks like a capable and stable platform for managing clinical workflows and there’s no reason to believe it couldn’t support a veterinary clinic. But based solely on the publicly available information, we couldn’t find much that was clearly built around veterinary workflows, compliance, or patient nuance.

That doesn’t make it a bad option just one that will likely require a deeper discussion with the sales team to confirm fit.